Returns, Refunds & Delivery Policy

1. Return Eligibility

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To qualify for a return, items must:

• Be unused, unworn, and in the same condition received
  
• Include all original tags, manuals, accessories, and packaging
• Be securely packaged to avoid damage during return transit
• Include proof of purchase or order confirmation

Returns sent without prior authorization will not be accepted.

2. How to Request a Return

To initiate a return, please contact:

Email: info@furniturewarehouse.uk

Please include:

• Your order number
• Reason for return
• Photos of the item (if damaged or incorrect)

Once your request is reviewed and approved, we will provide:

• Return authorization
• Return instructions
• Return address

Do not send items back before receiving authorization.

3. Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs in the following situations:

• Change of mind
• Ordered wrong item
• No longer wanted
• Ordered by mistake
• Preference-based returns

Original shipping charges are non-refundable unless the return is due to our error.

Our Responsibility

We will cover return shipping costs if:

• The item arrives damaged
• The item is defective
• The wrong item was sent
• The item develops a verified manufacturing fault within the return window

In such cases, please contact us immediately with photos of the issue.

4. Restocking Fees

We do not currently charge a standard restocking fee.

However, we reserve the right to deduct reasonable costs from the refund if:

• The item is returned damaged
• Parts or packaging are missing
• The item shows signs of use
• The item cannot be resold as new

Any deductions will be clearly communicated after inspection.

5. Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized products
• Clearance or sale items
• Gift cards
• Perishable goods
• Hazardous materials, flammable liquids, or gases
• Personal care products where hygiene seals are broken

If you are unsure whether your item qualifies, please contact us before ordering.

6. Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

• Damaged
• Faulty
• Incomplete
• Incorrect

Contact us immediately at info@furniturewarehouse.uk with:

• Your order number
• Description of the issue
• Clear photos of the item and packaging

We will assess the issue and arrange a replacement, repair, partial refund, or full refund where appropriate.

7. Exchanges

We do not process direct exchanges.

To receive a different item:

1. Request a return for the original item
2. Once approved, place a new order separately

This ensures the fastest processing time.

8. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the legal right to cancel or return their order within 14 days of delivery for any reason.

Returned items must:

• Be unused and in original condition
• Include original packaging and tags
• Include proof of purchase

9. Refund Process & Timeline

Inspection

Once your returned item arrives, we will inspect it and notify you whether the refund is approved.

Refund Timing

Approved refunds are issued to the original payment method within 15 business days after approval.

Please note:

• Banks and credit card providers may require additional processing time
• Original shipping fees may not be refundable unless the return is due to our error

If more than 15 business days have passed since approval, please contact us at:
info@furniturewarehouse.uk

10. Order Processing & Dispatch

Order Confirmation

After placing an order, you will receive an order confirmation email confirming:

• We received your order
• Payment has been pre-authorized

Stock Verification

We verify product availability with our distribution partners before dispatch.

If Item Is In Stock

• Payment is processed
• Order is prepared for shipment

If Item Is Out of Stock

We will:

• Void the payment authorization
• Contact you with alternatives or updated lead times

11. Dispatch & Tracking

Dispatch Time

In-stock orders typically dispatch within 5 working days.

Tracking Information

Tracking details are sent via email within 24 hours after dispatch.

If you do not receive tracking information within 6 working days, contact:
info@furniturewarehouse.uk

12. Delivery Area

We currently deliver only within the United Kingdom.

13. Delivery Services

Standard Delivery (Kerbside)

Standard delivery is often free across mainland UK.

Estimated delivery time:
3–5 working days from order date.

Kerbside delivery means the item is delivered to the nearest accessible point outside your property.

Additional Delivery Services

Depending on the product and courier, the following paid upgrades may be available:

Threshold Delivery

Delivery inside the first dry area of the property.

Room of Choice / White Glove Delivery

May include:

• Delivery to a selected room
• Minor assembly
• Packaging removal

Available services vary by product and will be shown at checkout.

14. Product-Specific Delivery Conditions

Some products may have:

• Longer lead times
• Specialist couriers
• Two-person delivery requirements
• Appointment-based delivery

Any special delivery conditions will be clearly stated on the product page before purchase.

By placing an order, you agree to the delivery terms shown for that product.

15. Acceptance of Terms

By using this website and placing an order, you agree to these policies and terms of use.